Privacy Policy
Last Updated: 2 July 2026
In short: we collect limited personal information to respond to enquiries and operate the EnergyIQ platform, and we handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. About this policy
EnergyIQ ("we", "us", "our") operates the website webenergyiq.digital and provides an energy monitoring and sustainability reporting service for small commercial premises. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our website and services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We only collect what is reasonably necessary to respond to you and operate our services.
2. Information we collect
We may collect your name, email address, telephone number and any message content you provide through our contact form. If you become a customer, we may collect business details, premises address and metering configuration information necessary to deliver the monitoring service. We do not knowingly collect sensitive information through this website.
Information is used to respond to enquiries, operate the platform, and meet legal obligations.
3. How we use personal information
We use personal information to respond to enquiries submitted through our contact form, to provide and maintain access to the monitoring platform for customers, to send service-related communications, and to comply with applicable Australian laws. We do not use personal information for unrelated marketing without appropriate consent.
We do not sell personal information and only share it where necessary or required.
4. Disclosure of information
We may disclose personal information to trusted service providers who assist us in operating our website and platform, such as hosting and email providers, under confidentiality obligations. We may also disclose information where required by law, or to protect the rights, property or safety of EnergyIQ, our customers or others. We do not sell personal information to third parties.
Reasonable technical and organisational measures are used to protect your data.
5. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, secure hosting arrangements and regular review of our data handling practices. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Cookies support core site function and, with consent, analytics.
6. Cookies
Our website uses cookies as described in our separate Cookie Policy. You can manage your cookie preferences through the consent banner presented on your first visit, or by adjusting your browser settings at any time.
You may request access to, correction of, or deletion of your personal information at any time.
7. Access and correction
Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you, and to request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Requests can be made using the contact details below.
We retain personal information only as long as reasonably necessary.
8. Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or de-identified.
Complaints regarding privacy can be directed to us or to the OAIC.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
This policy may be updated periodically to reflect changes in our practices or law.
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes take effect constitutes acknowledgement of the updated policy.
Contact us regarding this policy using the details below.
11. Contact us
EnergyIQ, 20 Campbell Rd, Mira Mar WA 6330. Phone: +61 8 9842 1333. Email: info@webenergyiq.digital.